Frequently Asked Questions
Everything you need to know about your next pair of kicks.
Are all your sneakers authentic?
Yes, every pair of sneakers sold on Coolkicks undergoes a rigorous multi-point inspection by our expert authentication team to ensure 100% authenticity.
How long does shipping take?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery times vary by location.
What is your return policy?
We offer a 14-day return window for items in their original, unworn condition with all tags and security seals intact. Please note that some limited-release items may be final sale.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I know what size to order?
We provide a comprehensive size guide on every product page. Since sizing can vary between brands like Nike, Adidas, and Yeezy, we recommend checking the specific brand's fit notes.
Can I cancel or change my order?
To ensure fast delivery, we begin processing orders immediately. You can request a cancellation within 1 hour of purchase, but once an order has been sent to our warehouse, it cannot be modified.